in-store purchases only.

FAQs

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FAQs

If you are not satisfied with your purchase, you may request an exchange within 7 days of receiving the item. Soiled or damaged items will not be accepted for an exchange.

Refunds are not available.

Importantly, suede shoes should never be put in the washing machine. They can generally be cleaned by rubbing them with a damp, lint-free cloth or a specialist suede brush. It’s best to do this in straight motions but in different directions, as this will help remove dirt without pushing it deeper into the fibres.

The moisture from the damp cloth might temporarily darken the colour of the suede, but this should air-dry; while suede shoes aren’t waterproof, a damp cloth shouldn’t be enough to leave any visible marks.

If there are tough stains you’re struggling to remove or if you want to thoroughly clean the leather, a dedicated leather cleaner like our Active Foam Cleaner. Ensure it’s intended for suede specifically to avoid doing damage, and test the product on a small area first.

For a truly thorough clean, take your suede shoes to be professionally cleaned by a leather-cleaning expert.